We spoke with Dr Suzan Bekir, co-founder and clinical director of collective.care where patients have access to a range of specialists working together under one roof, offering their unique collaborative consultations or ‘case conferences’ for skin, allergy, eyes, ears, nose, and throat issues. This means a more holistic approach to testing, diagnosis and management, where a team of nurses, allied health professionals and specialists work together with highly trained general practitioners.
Are there GP’s or is it just a specialist clinic?
Collective care is a collection of healthcare professionals. One of the main problems people have is getting the run around. We are a combination of GP’s with advanced training and special skills. Eyes, Allergies, Skin. Combination of GP’s plus allied health professionals. An Audiologist, Speech Pathologist, Ophthalmologists, Ear Nose & Throat specialists etc. We have created a clinical pathway, rather than waiting for solutions we created our own. Through our business and clinical knowledge we were able to create something that Australia is going to excited about.
What is the difference for patients?
Aussie mums are waiting months for specialists, it’s often unaffordable. In our system, no referral is needed as they see a GP that knows the condition and can involve other specialists as required. They could see an ophthalmologist, plastic surgeon, & get appropriate laser treatment that is completely bulk billed. The consultation is bulk billed, any procedures are bulk billed. Hearing tests, eye tests are all bulk billed.
Can you give an example of how a holistic approach will benefit patients?
A child with eczema would normally see a GP, then would have skin prick testing and would then go back to see a GP. At our practices all specialists and allied health providers are in the same room, all your providers are connected & get the information immediately. All done at the clinic and bulk billed. Case conference where all the info is collated and all the health care professionals managing your health can discuss the diagnosis.
We are also providing 4 year comprehensive healthy kids check. Medicare stopped it. We don’t care that there is no Medicare incentive; we think it’s vital for kids. If a child has a developmental delay all the tests that come along with that including sight tests, hearing tests etc are bulk billed and you can get a referral to early intervention services to prevent ongoing disabilities. We are bringing it back and making sure there is access to it for all Australians. GP’s are finding it hard to access specialists. They can be expensive; you often don’t know how much you will be charged.
What else do you offer?
We also offer a $500 known gap all inclusive surgery. This means that if you require surgery and have eligible private health cover, you can have your private specialist, private anaesthetist in a private hospital, and only pay a known $500 gap. There are no hidden extras. This gives people peace of mind.
The best health care should be available to everyone irrespective of their income. People are used to GPs bulk billing but not specialists. Our mission is to show Australia that quality specialist health care can be delivered, and is available right now. If patients don’t have private health care we offer self funded affordable models.
We have a large playroom, with a door and it’s soundproof. It’s a child friendly environment for parents.
Collective Care is currently in three locations in Bella Vista, Wollongong, and Edgecliff. You can visit the company’s new website at www.collective.care